Tag: Customer Relations
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The Seven Steps of Customer Investigation
When aspiring entrepreneurs finally realize they have to spend more time developing the customer than developing the product in the early days, they are faced with a dilemma: “You mean I have to actually TALK to people?” Steve Blank and Eric Ries would answer the same way: yes. You can’t build a product around who you…
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Testing Assumptions with Customers
When you are testing the assumptions you generate in the Assessment stage of the ACE Methodology, you have to first define and verify them through research in the Confirmation stage. This means asking a lot of prospective customers the three critical questions: 1) do they really have the problem you think they do?, 2) do…
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Where is the Starting Line?
I think the average Joe (or Jane) like us goes farther trying to hit singles and doubles than always swinging for home runs. I have been the guy with the “next great idea” and not had a clue what to do with it. Don’t read me wrong. I have been mostly successful during my years…